Microsoft’s Answers.com- Online Help Desk
Launching a business is not just enough, for every organization quality of service matters more than the quantity. Customer satisfaction should be the first priority to establish a long term relation with the customers. All those business giants got to the skies of the business industry by fulfilling the customer’s satisfaction and expectations as it’s the need of this competitive business era to survive.
Microsoft has also realized this need, even though they don’t need these marketing practices but it’s a necessary or must do factor to compete within the giants of their industry. Microsoft has launched an online premium help desk support named “Answerdesk.com” which will provide technical support to the users (PC users) round the clock 24*7 365 days. It means that users can get the required help and assistance even staying at their homes also. The Answer Desk’s in Microsoft’s retail stores will offer the hardware and software solution via remote services.
Microsoft is also going to schedule the training classes in order to get use to of this newly integrated system. The helping portal peddled their support as, ““dedicated to solving your PC issues without resorting to technology jargon,” well, a quite user-friendly typo support.
Also, customers will have also the facility to opt any of the online Answer Tech as per their profile. At the start complementary chats are offered via phone or instant message where the Answer Tech will answer and look after the basic problems and queries within a short interval. If the query will be time consuming than Tech will quote the package from the four available services.
To avail this online help desk support there are certain system requirements that a user must have in order to attain the help. These requirements include a broadband connection, Operating system should be Windows XP, Vista or 7, and supported browsers are IE 7 or Firefox 3.6. Other intersystem requirements are 256MB of RAM, 233 MHz and Flash 8. The offered service packages are like
|1 Hour||Basic Trouble Shooting||$49||Not Included|
|1 Hour||Advance PC Tune-Ups Virus/malware flounce||$99||Free Installation of Microsoft Security Essentials|
|1 Year||Complete Technical Support||$199||$100 If bundled with a new PC or
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Sources have also stated that “Microsoft has registered many international domains for countries like France and Japan, but is currently not active.”
Still it the helping verb “will” plays an important role here and can be considered as the keyword because Microsoft has not issued or posted any press release on any of their website and this helpdesk website may go online after the final successful testing. Overall it’s an excellent step as far as customer satisfaction and convenience is concern, now we only have to wait for the official launch of this online support tool.
Author @ 3wogle